To start off, the Samsung galaxy note 9 is a massive upgrade from the Samsung galaxy note 3 that I had before which started dying of natural causes.A few things to note, this is my first refurbished phone, and as of writing this review I have had this phone for about a month.Upon opening the box I did an initial scan of the camera, screen and casing. The camera worked fine and didn’t have any scratches or issues. The screen did not have any scratches or blemishes and had a mirror like finish from a very lightly used or heavy duty screen protector. There were no cracks or defects anywhere except for the lower left corner, like it was dropped from a low height onto a jagged surface like side walk concrete; and the s pen was in used condition. Other than those two defects I could have sworn this phone was brand new never before used (based on appearance)The box from re-cell came with a charging cord, a well-used usb outlet plug (not an issue as it is now my new travel charger where it will get scratched up anyways), headphones with a mic (don’t know the quality as I haven’t used them, it’s just a plus to have them included.The packaging was really stylish it was a satin black with a shiny logo for re-cell. Inside everything was tightly packed to prevent movement when shipping and a note with an email to contact if there were any issues. There were none but it was nice to have the option.A month later after getting used to a new phone I can say there are no issues, it was a risk in my mind to buy a refurbished and based on a lot of review it is a risk. But I will say re-cell was a pleasure to buy from.