I ordered this phone in like new condition. The condition was as specified. I was very impressed. Absolutely no scratches or water damage. There was a hardly noticable bit of wear on the charge port cover where the silver was scratched off but I honestly expected worse considering I did not buy the phone brand new.When I first turned it on and set it up. It started up and setup was a breeze. Everything worked great and it updated to Android 5.0. At activation, it gave me a little bit of trouble when the straight talk representative told me to restart the phone. It appeared to be bricked and would not turn on. Removing and replacing the battery didnt even work. Basically had to hit the buttons necessary to run factory reset and it finally came on, with all my setups and preferences still in tact. This did scare me, so I checked to make sure this wasnt a copycat gs5 and after ensuring the phone was legitimate, I researched and foundo that this is a rare, fixable issue with the GS5. I'm not sure is up with that hiccup but I haven't seen the problem since. I will post if anything else happens.The only reason my rating is not a 5 star is because of the charger it was sent with. It came with a USB 2.0. This phone is suposed to be sent with a USB 3.0. Besides that and the activation issue, amazing product, fast shipping, and fantastic condition. Would definitely recommend.