I ordered this phone from the seller A1 Global Corp and am completely satisfied.A number of people who bought this phone from other sellers complained that it was not a "NEW" phonebut a reconditioned/refurbished phone. This was not the case with my purchase.This phone is new in an unopened box with all the accessories. Prior to making the purchase I contacted this sellerand asked if the phone was "new". This seller responded quickly to say it was "new" with all accessories.It pays to contact the seller of any item if there is some doubt or question prior to purchasing.This is my first smartphone. I grew up in the rotary phone era so I'm "latest technology challenged".The documents included were very basic and not very helpful. So I d/l the 174 page Samsung manual.Which got me started in setting up the phone and getting started in the right direction.After fully charging the phone I opened a Verizon account.What I should have expected was - this is a 2016 phone and does not have the latest Android version.So - there was 29 updates to get me current with the latest Android version for the Galaxy S7.Very time consuming but necessary.Overall I am extremely pleased with this purchase and especially the great customer service provided by this seller.A new phone that works great at the lowest price anywhere.