I got this phone to replace my cheap, older phone I'd had for a few years that was about to give out. It seriously lacked RAM so it was impossible to have more than 2 apps open at one time without the phone going hot while trying to do something simple, if not outright freeze, crash, and reboot. The battery was also giving out too, so watching movies/video was a no-go if I wanted to have the phone last more than 4-5 hours.The Note 9 was a phone that I've wanted for a little while now, and after finding it for such a steal I decided to go in and get one. Overall, I really can't complain much. The phone came turned off with a charger cable and was pre-wiped and ready to go. I had a little trouble getting the phone to take my SIM card, but it turns out that the phone wasn't the culprit - I needed to contact my service provider and give them the IMEI number for them to switch it over. After that, zero issues. METRO PCS USERS - YOU HAVE TO CALL METRO AND GIVE THEM THE IMEI NUMBER IN ORDER FOR YOUR SIM CARD TO WORK WITH THE PHONE.After activation, it was easy to sync up my account and I've had zero issues with the phone in the month or so I've had it. The screen is bright and really responsive, the biometric features are hit or miss - the Face Unlock really only works in the right light at the right angle, and I've had issues with the fingerprint reader, but I think that has more to do with the case I bought for the phone than the actual reader itself.In the time I've had the phone, there's been no crashes of the phone or any apps. The phone does get a little warm during heavy use, but nothing that I've felt I had to worry about. Charging happens pretty quickly with the cable - I'm planning to get a wireless charger soon - and the battery life is exceptional. Even after watching 3-4 hours of Youtube, Netflix, Hulu, Disney + and Amazon Prime Video, the battery barely took a 15-20% hit. Power Saving settings, if properly utilized, can stretch the battery even more. I work nights and if the phone is fully charged when I leave, then during the 75 minute commute to and from work, heavy use during two 15 minute and a 30 minute break and a few hours beyond that, it's rare that I I make it home every morning with any less than 40-45%.All in all, this was a great purchase and I feel like I'm getting more than my money's worth.