I wanted to upgrade from my very cheap old LG phone. Took a long time weighing pros and cons of various phones and still staying within my self-imposed budget. The phone arrived packaged well and securely. It includes the charging cable and plug-in adaptor.This phone is NOT compatible with Tracfone. (It is also NOT compatible with Boost Mobile, Spectrum Mobile, US Cellular, Cricket Wireless, or AT&T.) This caused problems because I believed it to work with Tracfone. It does not. However, it does work with Mint Mobile.I am not terribly phone-savvy so the transferring of my old phone number to my new carrier took longer than it should have (well, I also blame Tracfone for that), but it is now set up and I am learning to use all the features. The battery seems to be strong. Only had a few apps I had to delete because I will never use them (Spotify, Netflix, etc.). I am slowly adding the apps I do use.I am not someone who uses a phone for gaming, watching lots of videos, etc. I just wanted a phone to make calls, texts, and take photos. This seems to be a phone that meets my needs.