This phone is the second I have personally purchased from Amazon as refurbished, and my husband has also purchased his last two from this program as well.This phone was shipped within hours of placing the order, arrived as scheduled, and was packaged appropriately to protect the product. It came with a outlet charger, a USB C cable, and a pin to open the SIM card slot. It was as described, being an international version of an unlocked phone and thus having Dual SIM capacity (important for me!). There were no scratches anywhere on the phone and it is operating "like new."I rated only 4 stars for battery life and fingerprint login because I have found that the battery does not always make it through the day, especially if I am taking lots of photos or on my phone extensively. Although this makes sense, I wish the battery capacity could accommodate these daily necessities to a higher degree. The fingerprint login was almost impossible at first when I applied the screen protector, but has improved over time somehow. I did change the settings to be extra sensitive to touch for the screen protector, but it continues to glitch sometimes. The edges of the keyboard are also not as sensitive as they could be with the screen protector on.Overall, I will buy only refurbished in the future and this seller was true to their word! Bravo for a great (good as) new phone!