My S9+ after about 7 years finally decided it was time to die and betrayed me further by giving me literally no warning. This purchase was more emergency than anything. Initial reaction- CONS1: The camera isn't flush with the back of the phone. unnecessarily Bulky.2: I HATE the on screen fingerprint reader. Hate it. I could unlock my old phone instantly with my eyes closed by feel alone. With the S20 Ultra, You have to make sure your finger is in exactly the right area of the phone, in just the right position and keep it there for exactly the right length of time and it will work the first try maybe 3/4 of the time.3- Flashlight sucks. Considerably. Might as well just use a candle.4- the touch response is too good. If you think about swiping the wrong thing, you get a new window or changed settings. Relax.5-the screen and back of the phone, I'm convinced were specifically designed to attract dust, debris, fingerprints, smears etc. It's disgusting. If I were a stranger and saw my phone I'd immediately think I was a slob. A case is a necessity, not only because the phone I'm pretty sure is plastic. I thought the S20's were aluminum, maybe I just don't know how cheap aluminum is? I'm not confident at all in the durability of this phone or the screen, I'm glad I bought the protection plan. (The covering over the precious camera however, is in fact resistant to debris and fingerprints).6-why is this screen so big, but my status bar with the time and battery life so unreasonably tiny? I'm looking down my nose holding my phone out like I'm 90 years old trying to read the paper, it's absurd? Can you change that?7-simplified and boring drop down menu/notification screen. Feels dumbed down for boring people. Less personal PROS1- Arrived in pristine condition. You'd never know it was refurbished. I can't find a flaw or scratch anywhere. And after seeing reviews and pictures, I looked for them.2-you can't complain on the price.3-battery life is phenomenal. I had no memory of how long a full charge should actually last until I took my S20 ultra out for it's first day on the town.4-It has an SD card slot. I was able to switch over a lot of information from my old phone. I am not in fact 90, I'm only 39, but I still don't like all this saved information in clouds or saved to Google acts etc. Doesn't feel right, I want my information on an object I can hold in my hand.5-has good storage without the SD card too.5-it's not an iPhone. I think we can all agree that's a win.6- it's 5G. Turns out 5G isn't as widespread as the TV lead me to believe. I've seen it connect to 5G once and I drive all around Western New York. But that's still fun7- other than little changes to the UI, updates and external components... It's virtually the same thing as my S9+. Which I loved. So that's a big deal for me. I don't have to spend time relearning how to use it. With the difference in generations, I was expecting bigger changes. Overall opinionI liked my S9+ better. If they could have kept that design and just upgraded the insides over the years instead of needing new actual phones designs, I'd have been thrilled. If my S9+ was still functional, that would be ideal really (I'll miss you S9+ ?) Having only dealt with the S9+ galaxy, that it the standard I'm judging from. The S20 Ultra feels genuinely fragile in my hands as opposed to the S9+. It feels like a lower quality phone and I do not anticipate the screen or case holding up over the years that I plan on keeping it. So I would recommend the protection plan offered.